An OTT (Over-The-Top) Messaging Platform enables businesses to communicate with customers through internet-based messaging channels instead of traditional SMS. TeleOSS OTT Messaging Gateway allows organizations to engage customers across multiple OTT channels such as WhatsApp, Viber, RCS, Telegram, Facebook Messenger, Instagram Messaging, LINE, WeChat, and other supported messaging platforms through a unified communication solution. It helps businesses deliver rich media messages, interactive conversations, automated notifications, customer support, and personalized engagement experiences.
TeleOSS OTT Messaging Gateway supports multiple OTT messaging channels to enable unified customer communication across different platforms. Supported channels include WhatsApp Business Platform, Viber Business Messages, Google RCS Business Messaging, Telegram, Facebook Messenger, Instagram Messaging, Apple Messages for Business, LINE, WeChat, custom chat channels, and future OTT channel integrations. The platform enables businesses to manage multi-channel conversations, customer engagement, and automated messaging through a centralized communication platform.
OTT messaging provides a more advanced, interactive, and engaging communication experience compared to traditional SMS. TeleOSS OTT Messaging Gateway enables businesses to send rich media content such as images, videos, documents, and interactive messages with buttons, along with features like read receipts, branding, two-way conversations, AI chatbot integration, and automated customer engagement. These capabilities help organizations improve customer experience, increase communication effectiveness, and deliver personalized interactions across multiple digital messaging channels.
TeleOSS OTT Messaging Gateway can be used across multiple industries to enable secure, automated, and interactive customer communication. It supports industries including Telecom, Banking, Financial Services, Insurance, Government, Healthcare, Retail, E-commerce, Logistics, Education, Hospitality, Travel, Utilities, and Manufacturing. The platform helps organizations deliver notifications, customer support, marketing campaigns, transactional messages, and automated engagement across OTT messaging channels.
Yes. TeleOSS OTT Messaging Gateway integrates with the official WhatsApp Business Platform through authorized providers, enabling secure and compliant business messaging. The platform supports approved WhatsApp Business API capabilities for customer communication, notifications, campaigns, automation, and conversational messaging in accordance with Meta WhatsApp policies.
Yes. TeleOSS OTT Messaging Gateway provides complete WhatsApp Business onboarding assistance to help organizations quickly start their messaging operations. The onboarding process includes Business Verification, WhatsApp Business Account (WABA) creation, phone number registration, message template submission and approval support, configuration assistance, and go-live support to ensure a smooth deployment experience.
Yes. TeleOSS OTT Messaging Gateway supports migration and use of existing WhatsApp numbers, subject to WhatsApp Business Platform eligibility requirements and applicable Meta policies. Organizations can migrate eligible existing numbers to the WhatsApp Business Platform environment and continue using them for business messaging and customer engagement.
TeleOSS OTT Messaging Gateway supports multiple WhatsApp Business message types to address different business communication requirements. Supported message types include Template Messages, Session Messages, Marketing Messages, Utility Messages, and Authentication Messages. These message categories enable businesses to send customer notifications, promotional communications, transactional updates, OTPs, and real-time conversational messages while following WhatsApp Business Platform guidelines.
Yes. TeleOSS OTT Messaging Gateway supports bulk WhatsApp messaging for business communication, including promotional, transactional, and customer engagement campaigns. Bulk messaging is performed in accordance with Meta WhatsApp Business Platform policies, approved message templates, user consent requirements, and applicable messaging guidelines to ensure compliant and reliable communication.
Yes. TeleOSS OTT Messaging Gateway supports complete two-way conversations, allowing customers to reply to business messages through supported OTT communication channels. The platform enables real-time customer interactions, response management, chatbot automation, and agent-assisted conversations for effective customer engagement and support.
Yes. TeleOSS OTT Messaging Gateway supports inbound rich media messaging, allowing customers to share various types of content during conversations. Supported media formats include images, PDF documents, audio files, videos, contacts, location sharing, and stickers (where supported by the messaging channel). This enables businesses to handle customer queries, support requests, and document exchanges through a seamless multimedia communication experience.
Yes. TeleOSS OTT Messaging Gateway supports OTP delivery through WhatsApp Business Platform using authentication message templates. Organizations can securely send one-time passwords for user verification, login authentication, transaction confirmation, and other identity verification workflows through WhatsApp.
Yes. TeleOSS OTT Messaging Gateway supports interactive messaging capabilities to enable engaging and user-friendly customer interactions through supported OTT channels. Supported interactive message types include buttons, list messages, product messages, carousels (where supported by the channel/region), WhatsApp Flows, and catalog-based messages, helping businesses provide guided experiences and improve customer engagement.
Yes. TeleOSS OTT Messaging Gateway supports WhatsApp chatbot integration with both AI-based bots and rule-based chatbots. Businesses can automate customer interactions, provide instant responses, handle frequently asked queries, execute predefined workflows, and seamlessly transfer conversations to human agents when required, enabling efficient and personalized customer engagement through WhatsApp Business Platform.
Viber Business Messaging enables organizations to communicate with customers through rich and interactive business messages. TeleOSS OTT Messaging Gateway supports Viber Business Messaging for sending promotional and transactional communications with rich media capabilities such as images, videos, files, buttons, URLs, and interactive content, helping businesses improve customer engagement and deliver personalized communication experiences.
Yes. TeleOSS OTT Messaging Gateway supports promotional campaigns through Viber Business Messages, enabling businesses to send marketing communications, offers, notifications, and customer engagement messages. Campaigns are executed in accordance with Viber Business Messaging policies, user consent requirements, and applicable communication guidelines.
Yes. TeleOSS OTT Messaging Gateway supports rich media messaging through Viber Business Messages, enabling businesses to send engaging multimedia content to customers. Supported media and interactive features include images, videos, GIFs, files, buttons, and URLs, allowing organizations to deliver enhanced customer communication experiences with rich content and interactive actions.
Yes. TeleOSS OTT Messaging Gateway supports two-way messaging, enabling businesses and customers to exchange messages interactively through supported OTT communication channels. The platform allows organizations to receive customer responses, manage conversations, automate replies through chatbots, and enable real-time customer engagement through a unified communication interface.
RCS (Rich Communication Services) is the next generation of SMS that enables enhanced business messaging with rich media, interactive content, and advanced communication features. Unlike traditional SMS, RCS supports capabilities such as images, videos, rich cards, buttons, carousels, suggested replies, and branded messaging, allowing businesses to deliver more engaging and interactive customer experiences through supported mobile messaging applications.
TeleOSS OTT Messaging Gateway supports rich communication capabilities through RCS messaging, enabling businesses to deliver interactive and engaging customer experiences. Supported RCS features include images, videos, carousels, suggested replies, suggested actions, branded messaging, rich cards, maps/location sharing, and interactive buttons. These features help organizations create personalized, visually rich, and action-oriented customer communications.
No. RCS messaging does not require a separate application installation. Supported devices can use RCS natively through compatible messaging applications such as Google Messages, enabling businesses to deliver rich messaging experiences including text, images, buttons, and interactive content without requiring customers to download an additional app.
Yes. TeleOSS OTT Messaging Gateway supports RCS-to-SMS fallback routing when configured. If an RCS message cannot be delivered due to device compatibility, network availability, or other delivery conditions, the platform can automatically route the message through SMS to improve delivery success and ensure customers receive important communications.
Yes. TeleOSS OTT Messaging Gateway supports multi-channel message delivery with intelligent channel fallback capabilities. A single message can be routed across multiple communication channels such as WhatsApp, Viber, RCS, SMS, and Email based on configured routing rules, delivery status, customer preferences, and channel availability. This helps improve delivery success rates and ensures customers receive important communications through the most effective available channel.
Example:
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Viber
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RCS
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SMS
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Yes. TeleOSS OTT Messaging Gateway supports flexible routing rule configuration to optimize message delivery based on specific business requirements. Routing rules can be configured based on parameters such as country, operator, cost, customer preference, channel availability, and other defined criteria. This enables intelligent message routing, improved delivery performance, cost optimization, and efficient utilization of available communication channels.
Yes. TeleOSS OTT Messaging Gateway supports automatic channel switching through failover routing capabilities. If the primary messaging channel is unavailable, unsuccessful, or does not meet delivery conditions, the platform can automatically route messages through alternative supported channels based on configured business rules, routing policies, and channel availability to improve message delivery success and customer reach.
The TeleOSS OTT Messaging Platform provides a comprehensive RESTful API framework that enables seamless integration with enterprise applications, CRM systems, ERP platforms, customer support solutions, marketing automation tools, billing systems, mobile applications, and third-party business applications.
The API architecture follows REST principles and uses standard HTTP methods (GET, POST, PUT, DELETE) with JSON request and response formats, making integration straightforward for developers across multiple programming languages such as Java, .NET, PHP, Python, Node.js, Go, and others.
Through the REST API, organizations can perform a wide range of messaging operations, including:
- Send messages through WhatsApp, Viber, RCS, Telegram, and other supported channels
- Receive inbound customer messages
- Manage message templates
- Upload and send multimedia files
- Retrieve delivery reports and read receipts
- Access conversation history
- Manage contacts and customer profiles
- Schedule campaigns
- Generate reports and analytics
- Monitor API usage and message status
The platform supports secure authentication using API Keys, JWT tokens, OAuth 2.0, IP Whitelisting, and HTTPS encryption. Rate limiting, API versioning, detailed error handling, retry mechanisms, and webhook callbacks are also available to ensure reliable enterprise-grade integrations.
Detailed API documentation, sample code, SDKs, and a sandbox environment are provided to simplify implementation and accelerate deployment.
Yes. TeleOSS OTT Messaging Gateway supports SMPP Version 3.4, the industry-standard protocol used by mobile operators, SMS aggregators, CPaaS providers, and enterprises for high-volume messaging. The platform supports both SMPP Server and SMPP Client modes with Transmitter (TX), Receiver (RX), and Transceiver (TRX) binds. It provides secure authentication, multiple SMPP connections, configurable TPS, delivery receipt (DLR) handling, Unicode and GSM encoding support, long message handling, message queuing, retry mechanisms, connection monitoring, and real-time statistics. The platform also supports SMPP-to-OTT and OTT-to-SMPP workflows, enabling intelligent routing between SMS and OTT channels based on business rules, customer preferences, and channel availability.
Yes. TeleOSS OTT Messaging Gateway supports CRM integration to enable seamless customer data synchronization and personalized communication workflows. The platform can integrate with popular CRM systems such as Salesforce, Zoho, HubSpot, Microsoft Dynamics, and custom CRM applications through APIs and integration interfaces, helping businesses manage customer interactions, automate notifications, and deliver personalized messaging experiences.
Yes. TeleOSS OTT Messaging Gateway supports ERP integration to enable automated messaging workflows and seamless communication between enterprise systems and OTT messaging channels. The platform can integrate with ERP solutions such as SAP, Oracle, Odoo, and custom ERP applications using APIs or available integration methods, allowing businesses to automate alerts, notifications, customer updates, and transactional communications.
Yes. TeleOSS OTT Messaging Gateway supports webhook integration to provide real-time event notifications and seamless application connectivity. Webhooks are available for key messaging events including delivery status, read status, failed messages, incoming messages, and status updates, enabling businesses to automate workflows, synchronize systems, and monitor communication activities in real time.
TeleOSS OTT Messaging Gateway supports secure API authentication mechanisms to protect system access and ensure secure communication between applications. Supported authentication methods include API Token, JWT (JSON Web Token), OAuth-based authentication, and IP Whitelisting, allowing organizations to implement secure and controlled API integration based on their security requirements.
Yes. TeleOSS OTT Messaging Gateway supports AI chatbot integration to automate customer interactions, provide intelligent responses, and improve user engagement across OTT messaging channels. The platform can integrate with AI engines to enable automated conversations, intent-based responses, customer assistance, and seamless handover to human agents when required.
TeleOSS OTT Messaging Gateway supports integration with multiple AI platforms to enable intelligent chatbot capabilities and automated customer interactions. Supported AI platforms include OpenAI, Google Gemini, Azure OpenAI, IBM Watson, Dialogflow, Rasa, and custom AI engines. This flexibility allows organizations to select suitable AI models based on their business requirements, security policies, deployment preferences, and automation needs.
Yes. The TeleOSS OTT Messaging Platform supports seamless chatbot-to-live agent handover, enabling organizations to deliver a smooth and uninterrupted customer service experience across all supported OTT messaging channels, including WhatsApp Business Platform, Viber Business Messages, Google RCS, Telegram, Facebook Messenger, Instagram Messaging, and other integrated channels.
The platform is designed with a hybrid customer engagement model, where AI-powered chatbots or rule-based virtual assistants handle routine and repetitive customer interactions, while complex, sensitive, or high-value conversations can be automatically or manually transferred to a human support representative whenever required.
Yes. TeleOSS OTT Messaging Gateway supports multilingual chatbot capabilities, enabling organizations to communicate with customers in their preferred language across multiple OTT messaging channels. The platform allows chatbot conversations, menus, templates, knowledge bases, and automated workflows to be configured in multiple languages, providing localized customer experiences. Language selection can be based on customer preferences, profile data, country code, CRM information, or AI-based language detection. The chatbot can deliver responses, interactive messages, buttons, and menus in different languages including English, Hindi, Gujarati, Arabic, French, Spanish, Chinese, Japanese, Korean, and other regional or custom languages, depending on business requirements and integrated AI/channel capabilities.
Yes. TeleOSS OTT Messaging Gateway provides a comprehensive web-based Live Chat Console that enables businesses, customer support teams, sales teams, and contact centers to manage real-time customer conversations through a centralized interface. The console supports omnichannel communication by providing a unified inbox for channels such as WhatsApp Business Platform, Viber, Google RCS, Telegram, Facebook Messenger, Instagram Messaging, and other integrated OTT channels. It provides features including real-time chat management, complete conversation history, customer profile view, rich media sharing, interactive messages, internal notes, conversation transfer, tagging, search and filtering, canned responses, file sharing, conversation status management, and message delivery/read status tracking where supported by the messaging channel. This helps organizations improve response time, team collaboration, and overall customer engagement efficiency.
Yes. The TeleOSS OTT Messaging Platform supports multi-agent access on a single business messaging number, enabling multiple customer service representatives, sales executives, technical support engineers, and business users to manage customer conversations simultaneously through a centralized Live Chat Console.
This capability is particularly beneficial for organizations that receive a high volume of customer inquiries and require multiple agents to collaborate while using a single official business account, such as a WhatsApp Business number or other supported OTT messaging channels. Instead of assigning separate numbers to individual agents, the platform allows all authorized users to securely access and manage conversations from the same business identity.
The platform provides intelligent conversation management to ensure that customer interactions are handled efficiently without duplication or conflicts. Incoming conversations can be automatically assigned to the appropriate agent based on configurable business rules such as:
- Department (Sales, Customer Support, Billing, Technical Support, Operations)
- Agent skill set or specialization
- Language preference
- Customer priority or service level
- Geographic region
- Agent availability and online status
- Current agent workload
- Queue-based assignment
- Round-robin or load-balancing distribution
Yes. TeleOSS OTT Messaging Gateway supports department-based management, allowing organizations to create and manage multiple departments such as Sales, Support, Billing, and Technical teams. Conversations can be routed to the appropriate department or team to improve response efficiency, ownership, and customer service management.
Yes. TeleOSS OTT Messaging Gateway supports conversation transfer functionality, allowing ongoing customer conversations to be assigned or moved between different users, agents, or teams. This helps ensure faster resolution, better collaboration, and efficient handling of customer interactions.
Yes. TeleOSS OTT Messaging Gateway provides internal notes functionality that allows authorized users and teams to add remarks, comments, or follow-up information related to conversations, contacts, or campaigns. This helps improve collaboration, maintain communication history, and support efficient customer service operations.
Yes. TeleOSS OTT Messaging Gateway supports campaign scheduling, allowing users to create and schedule messaging campaigns for specific dates and times. This helps businesses automate customer communication, plan marketing activities in advance, and deliver messages at the most appropriate time.
Yes. TeleOSS OTT Messaging Gateway supports flexible contact management and import capabilities. Users can import contact lists through multiple formats and integration methods, including CSV files, Microsoft Excel files, API-based integration, CRM systems, and external databases, enabling efficient customer data management and seamless campaign execution.
Yes.
Yes. TeleOSS OTT Messaging Gateway provides comprehensive campaign analytics to measure messaging performance and customer engagement. The analytics dashboard includes key metrics such as delivered messages, read status, link clicks, failed messages, blocked messages, and customer response rate, helping businesses evaluate campaign effectiveness and optimize future communication strategies.
TeleOSS OTT Messaging Gateway supports rich media messaging capabilities with multiple content formats, including images, videos, audio files, PDF files, documents, GIFs, contact sharing, and location sharing. These multimedia capabilities enable businesses to deliver interactive and engaging customer communication experiences through supported OTT messaging channels.
The maximum supported file size in TeleOSS OTT Messaging Gateway depends on the respective OTT messaging channel capabilities and limitations. The platform supports multimedia messaging including images, videos, documents, and other file types based on the supported channel APIs. TeleOSS manages channel-specific requirements to ensure reliable media message processing and delivery.
Yes, TeleOSS OTT Messaging Gateway supports interactive messaging features such as buttons, enabling organizations to create engaging customer communication experiences. Interactive buttons can be used for actions such as quick replies, navigation, selections, and customer interactions, improving user engagement and simplifying automated conversations.
Yes, TeleOSS OTT Messaging Gateway supports encrypted communication to protect data exchanged between applications, users, and messaging channels. The platform supports secure communication protocols and channel-specific encryption mechanisms based on the requirements of the respective OTT messaging platforms. This helps ensure data confidentiality, integrity, and secure transmission across the messaging ecosystem.
Yes, TeleOSS OTT Messaging Gateway supports HTTPS to ensure secure communication between users, applications, APIs, and system components. HTTPS encryption helps protect data transmission, maintain confidentiality, prevent unauthorized access, and ensure secure interaction with the platform. This enables secure API integration and web-based administration in enterprise environments.
Yes, TeleOSS OTT Messaging Gateway supports Role-Based Access Control (RBAC) to manage user permissions and system access securely. Administrators can create and assign roles with specific privileges based on organizational responsibilities, ensuring users only access the features and data required for their operations. RBAC helps improve security, maintain operational control, and prevent unauthorized access to critical system functions.
Yes, TeleOSS OTT Messaging Gateway maintains comprehensive audit logs to track important user activities, administrative actions, configuration changes, and security-related events. These logs help organizations monitor system usage, perform troubleshooting, maintain accountability, support security investigations, and meet operational compliance requirements.
Yes, TeleOSS OTT Messaging Gateway supports IP whitelisting to enhance system security and control access to APIs and administrative interfaces. Administrators can configure trusted IP addresses or network ranges, ensuring that only authorized systems and users can access the platform. This helps protect the solution from unauthorized access and strengthens overall security.
Yes, TeleOSS OTT Messaging Gateway supports GDPR compliance through configurable security, privacy, and data management features. Compliance depends on the deployment model, customer configuration, and operational processes implemented by the organization. The platform provides capabilities such as secure data handling, access controls, audit logging, consent management, and data retention configurations to help customers meet applicable GDPR requirements.
Yes, TeleOSS OTT Messaging Gateway provides an intuitive, web-based dashboard that enables centralized configuration, real-time monitoring, and administration of the entire messaging platform. Administrators can manage messaging channels, user accounts, routing rules, templates, campaigns, API integrations, system settings, and security policies from a single interface. The dashboard also offers real-time traffic monitoring, message delivery statistics, channel performance, system health, alerts, and comprehensive reporting, allowing operators to efficiently monitor and manage all operational and administrative activities.
Yes, TeleOSS OTT Messaging Gateway provides real-time analytics and monitoring through an interactive dashboard. The platform offers live insights into message traffic, delivery status, channel-wise performance, API usage, campaign statistics, system health, and operational KPIs. These real-time analytics help administrators monitor platform performance, identify issues quickly, and make informed operational decisions.
Yes, TeleOSS OTT Messaging Gateway supports exporting reports in multiple formats, including CSV, Microsoft Excel, and PDF. Users can generate and export operational, traffic, delivery, campaign, and audit reports based on configurable search criteria, making it easy to analyze data, maintain records, and share reports with stakeholders.
Yes, TeleOSS OTT Messaging Gateway provides comprehensive message delivery reports (DLRs) for supported OTT messaging channels. The platform tracks message status in real time, including submitted, delivered, failed, pending, and read statuses (where supported by the channel). Delivery reports are accessible through the web dashboard, APIs, and reporting modules, enabling effective message tracking, troubleshooting, and performance monitoring.
Yes, TeleOSS OTT Messaging Gateway supports read reports for OTT messaging channels where this feature is provided by the respective platform. Read status is captured and displayed when supported by the channel's APIs and user privacy settings. These reports help organizations monitor message engagement and communication effectiveness.
Yes, TeleOSS OTT Messaging Gateway supports both Cloud and On-Premise deployment models. Organizations can choose the deployment option that best fits their infrastructure, security, compliance, and operational requirements. The solution is designed to provide the same enterprise-grade functionality, scalability, and performance across both deployment environments.
Yes, TeleOSS OTT Messaging Gateway supports Docker-based deployment, enabling containerized installation and management of application components. Docker deployment simplifies installation, improves portability, supports efficient resource utilization, and enables faster scaling, maintenance, and deployment across development, testing, and production environments.
Yes, TeleOSS OTT Messaging Gateway supports deployment on Kubernetes, enabling automated container orchestration, high availability, scalability, and efficient resource management. Kubernetes support allows organizations to simplify application deployment, perform rolling updates, improve fault tolerance, and efficiently manage containerized workloads across cloud and on-premise environments.
Yes, TeleOSS OTT Messaging Gateway supports High Availability (HA) to ensure continuous service availability and minimize downtime. The solution can be deployed with redundant application components, failover mechanisms, and load balancing to maintain uninterrupted messaging services during hardware failures, maintenance activities, or unexpected system issues. This architecture provides improved reliability, resilience, and business continuity for enterprise deployments.
Yes, TeleOSS OTT Messaging Gateway supports Disaster Recovery (DR) to ensure business continuity in the event of system failures or site outages. The solution can be deployed with a dedicated DR environment, including data replication, backup, failover, and recovery mechanisms based on the organization's infrastructure and business continuity requirements. This helps minimize downtime and enables rapid restoration of messaging services.
Yes, TeleOSS OTT Messaging Gateway supports load balancing to efficiently distribute messaging traffic across multiple application instances or servers. This improves system performance, scalability, and availability by preventing resource bottlenecks and ensuring optimal utilization of infrastructure. Load balancing also enhances reliability and supports uninterrupted messaging services during peak traffic conditions.
The maximum TPS supported by TeleOSS OTT Messaging Gateway depends on the deployed infrastructure, system configuration, selected OTT messaging channels, and the throughput limits imposed by the respective channel providers. The solution is built with a scalable architecture that can be sized and optimized to meet specific business requirements, ensuring high-performance message processing for enterprise and telecom-grade deployments.
Yes, TeleOSS OTT Messaging Gateway supports horizontal scaling, allowing additional application instances or servers to be added as messaging traffic grows. This scalable architecture enables increased processing capacity, improved performance, and high availability while ensuring uninterrupted service for high-volume enterprise and telecom messaging deployments.
Yes, TeleOSS OTT Messaging Gateway supports deployment with multiple application servers. Additional application servers can be added to increase processing capacity, improve performance, enable load balancing, and provide high availability. This flexible architecture allows the solution to scale efficiently based on business growth and messaging traffic requirements.
Yes, TeleOSS OTT Messaging Gateway supports multi-region deployment to provide improved availability, disaster recovery, reduced latency, and business continuity. The solution can be deployed across multiple geographic locations or data centers, enabling organizations to distribute messaging workloads, enhance resilience, and meet regional infrastructure and compliance requirements.
Yes, TeleOSS OTT Messaging Gateway supports a secure multi-tenant architecture, allowing multiple customers, departments, or business units to operate on a single platform while maintaining complete logical separation of data, configurations, users, and messaging resources. Each tenant can be managed independently with dedicated access controls, settings, reporting, and administrative privileges, making the platform ideal for enterprises, service providers, and managed messaging services.
Yes, TeleOSS OTT Messaging Gateway supports white-label deployment, allowing service providers and partners to customize the platform with their own branding, including logos, domain names, themes, and customer-facing interfaces. This enables organizations to offer a fully branded OTT messaging solution while leveraging the platform's enterprise-grade features and functionality.
Yes, TeleOSS OTT Messaging Gateway includes built-in reseller and partner management capabilities. The platform enables organizations to create and manage multiple resellers with independent accounts, customer management, access controls, reporting, and configurable permissions. This allows service providers to efficiently deliver and manage OTT messaging services through a scalable reseller ecosystem.
Yes, TeleOSS OTT Messaging Gateway supports customer-wise branding, allowing each customer or tenant to have its own branding elements such as logos, themes, domain names, and user interface customization. This enables service providers and enterprises to deliver a personalized, white-labeled messaging experience while managing multiple customers from a single platform.
Yes, TeleOSS OTT Messaging Gateway supports customer-wise API management by providing dedicated API credentials, authentication mechanisms, and configurable access controls for each customer or tenant. This enables secure integration, independent API usage, traffic management, and monitoring while ensuring complete isolation between customer environments.
Yes, TeleOSS OTT Messaging Gateway provides comprehensive usage reports that offer detailed insights into messaging activity, API usage, channel-wise traffic, message volume, delivery statistics, and customer or tenant utilization. Reports can be filtered using configurable criteria and exported for operational analysis, auditing, billing, and business reporting.
Yes, TeleOSS OTT Messaging Gateway supports customer billing and usage-based charging. The platform can track customer-specific messaging usage and generate billing information based on configurable pricing models, messaging channels, or service plans. This enables service providers to manage customer accounts, monitor usage, and simplify billing and revenue management.
Yes, TeleOSS OTT Messaging Gateway offers an optional wallet system that enables customers or resellers to maintain prepaid account balances for messaging services. The wallet can be configured to support balance management, usage deduction, recharge operations, and transaction tracking based on business requirements. This feature is available as an optional module and can be enabled when required.
Yes, TeleOSS OTT Messaging Gateway supports both prepaid and postpaid billing models. Organizations can configure customer accounts based on their business requirements, allowing prepaid balance management or postpaid billing with usage tracking and invoicing. This flexibility enables service providers to support a wide range of customer billing and commercial models.
Yes, TeleOSS OTT Messaging Gateway supports invoice generation for customer billing and financial management. The platform can generate invoices based on configurable billing cycles, customer usage, pricing plans, and applicable charges. This helps automate the billing process and provides accurate, transparent invoicing for customers and resellers.
Yes, TeleOSS OTT Messaging Gateway provides real-time monitoring through a centralized dashboard that displays live messaging traffic, message delivery status, channel performance, API activity, system health, and operational metrics. Administrators can monitor platform performance in real time, identify issues proactively, and ensure reliable and efficient operation of OTT messaging services.
Yes, TeleOSS OTT Messaging Gateway provides real-time queue monitoring to track the status of message processing across different queues. Administrators can monitor queued, processing, delivered, failed, and pending messages, helping identify bottlenecks, optimize message flow, and ensure efficient and reliable delivery of OTT messages.
Yes, TeleOSS OTT Messaging Gateway provides real-time API monitoring to track API requests, responses, throughput, response times, success and failure rates, and error statistics. The monitoring dashboard helps administrators quickly identify API performance issues, troubleshoot integration problems, and ensure reliable communication between external applications and the OTT messaging platform.
Yes, TeleOSS OTT Messaging Gateway provides server monitoring to help administrators track the health and performance of the application environment. The solution can monitor key system metrics such as CPU usage, memory utilization, disk space, network activity, and service status, enabling proactive issue detection, performance optimization, and reliable platform operation.
Yes, TeleOSS OTT Messaging Gateway includes a configurable alert and notification system that can send alerts through Email, SMS, and Webhooks. Administrators can configure notifications for system events, service failures, message processing issues, performance thresholds, and other operational conditions, enabling proactive monitoring and faster incident response.
Yes, TeleOSS OTT Messaging Gateway is designed to operate in compliance with applicable Meta policies and guidelines for supported messaging services. The platform follows Meta's technical requirements and messaging best practices, including the use of approved APIs, message templates, authentication mechanisms, and usage policies, helping organizations maintain compliant and reliable communication with their customers.
Yes, TeleOSS OTT Messaging Gateway supports opt-in management to help organizations manage customer consent for OTT messaging. The platform enables recording, validating, and managing opt-in information in accordance with business requirements and channel-specific policies, ensuring that messages are sent only to users who have provided the necessary consent.
Yes, TeleOSS OTT Messaging Gateway supports opt-out management, allowing organizations to record and process customer unsubscribe requests. The platform helps ensure that users who opt out of receiving messages are excluded from future communications, supporting compliance with channel policies, customer preferences, and applicable messaging regulations.
Yes, TeleOSS OTT Messaging Gateway supports blacklist management to prevent messages from being sent to blocked or restricted recipients. Administrators can maintain and manage blacklist entries based on business rules, customer preferences, or compliance requirements, helping reduce unwanted messaging and improve regulatory compliance.
Yes, TeleOSS OTT Messaging Gateway supports consent management, enabling organizations to capture, manage, and maintain customer consent records for OTT messaging services. The platform helps ensure that communications are sent only to users with valid consent, supporting regulatory compliance, customer privacy requirements, and channel-specific messaging policies.
Yes, TeleOSS provides comprehensive training for the OTT Messaging Gateway as part of the implementation process. Training covers system administration, platform configuration, API integration, user management, reporting, monitoring, and day-to-day operational activities, enabling customer teams to efficiently manage and operate the solution.
Yes, TeleOSS OTT Messaging Gateway includes comprehensive documentation covering installation, deployment, configuration, administration, API integration, user management, troubleshooting, and operational procedures. The documentation helps administrators, developers, and support teams efficiently implement, operate, and maintain the platform.
Yes, TeleOSS OTT Messaging Gateway provides a sandbox environment for development, integration, and functional testing. The sandbox allows developers and administrators to validate APIs, messaging workflows, configurations, and application integrations without impacting the live production environment, ensuring safe testing before deployment.
Yes, TeleOSS offers Service Level Agreements (SLAs) based on the selected support and maintenance plan. SLA options define service coverage, response times, issue resolution targets, support availability, and escalation procedures, allowing organizations to choose a support package that best meets their operational and business requirements.
Yes, TeleOSS offers 24×7 technical support through optional support packages. Customers can choose a support plan that includes round-the-clock technical assistance, incident management, issue resolution, and escalation services to ensure continuous operation and timely support for business-critical OTT messaging environments.
TeleOSS OTT Messaging Gateway offers flexible licensing models to meet diverse business and deployment requirements. Available options include Subscription, Annual License, Perpetual License, SaaS (Software as a Service), and Enterprise License. Organizations can select the licensing model that best aligns with their operational needs, infrastructure strategy, scalability requirements, and budget.
Yes, TeleOSS OTT Messaging Gateway supports solution customization to meet specific business and operational requirements. The platform can be customized for workflows, user interfaces, APIs, integrations, reporting, branding, business rules, and other functional requirements, enabling organizations to tailor the solution to their unique messaging processes and enterprise needs.
Yes, TeleOSS OTT Messaging Gateway supports comprehensive white-label branding, allowing organizations, service providers, and resellers to customize the platform with their own logo, company name, domain, themes, color scheme, and customer-facing interface. This enables businesses to offer a fully branded OTT messaging solution while maintaining enterprise-grade functionality and performance.
Source code availability depends on the agreed commercial terms and the selected licensing model. Under specific enterprise or customized licensing agreements, source code access may be provided as part of the contractual arrangement. Standard licensing models generally include the compiled product along with documentation, updates, and technical support without source code distribution.
Yes, TeleOSS OTT Messaging Gateway is built on a modular and extensible architecture that allows new OTT messaging channels to be integrated as business requirements evolve. The platform is designed to support future channel additions through standardized APIs and modular integrations, enabling organizations to expand their communication capabilities without major changes to the core system.
TeleOSS OTT Messaging Gateway is a secure, scalable, and enterprise-grade messaging platform designed to simplify omnichannel customer communication. It offers a single unified API for multiple OTT messaging channels, official channel integrations, AI chatbot readiness, live agent console, white-label and multi-tenant architecture, rich campaign management, advanced routing and failover, real-time analytics and reporting, flexible cloud or on-premise deployment, enterprise-grade security, and a highly scalable architecture for high-volume messaging. The platform also provides extensive customization, seamless third-party integration, and dedicated implementation, training, and technical support, making it an ideal solution for enterprises, telecom operators, and messaging service providers.