The proposed TeleOSS solution will be deployed as a secure local portal application, enabling centralized management, monitoring, configuration, and administration of all SMS Gateway operations.
The TeleOSS solution provides a responsive web-based user interface compatible with all modern and currently supported versions of major web browsers.
The TeleOSS solution provides an intuitive, user-friendly GUI for comprehensive configuration, real-time monitoring, and centralized administration of all operational and management functions.
The TeleOSS solution is fully integrated with an RDBMS for securely storing operational data, system configurations, activity logs, and event records.
The solution supports multiple concurrent connections, delivers an average throughput of at least 25 SMS per second, handles peak traffic efficiently, and provides scalable architecture for future growth.
The TeleOSS solution supports SMS connectivity over TCP/IP using SMPP and HTTP protocols.
The solution is compatible with all standard SMPP versions and supports multiple HTTP-based communication methods.
The TeleOSS solution supports communication with mobile network operators across both GSM and CDMA networks.
The solution supports both sending and receiving SMS messages.
The TeleOSS solution provides configurable connection modes, including Transceiver, Transmitter, and Receiver.
The TeleOSS solution supports the transmission of multilingual SMS messages using Unicode encoding.
The solution supports sending and receiving long text messages through concatenated SMS functionality.
The solution supports commonly used special characters and symbols within SMS content.
Long messages are delivered as a single concatenated message on the recipient’s handset, subject to handset capabilities.
The TeleOSS solution supports TLV encoding for flexible processing of optional parameters according to operator specifications.
The solution supports the creation and management of user-defined SMS templates.
Message templates support configurable placeholders for dynamic content insertion.
The solution supports contact data import from RDBMS tables, CSV, Microsoft Excel, and XML formats.
The solution enables targeted SMS delivery to employee or customer groups based on HRMS, CRM, departmental, branch, or organizational classifications.
The solution supports message data import from CSV, Microsoft Excel, RDBMS tables, and XML formats.
The solution supports scheduling one-time and bulk SMS campaigns for individuals and predefined recipient groups.
The solution provides configurable automatic rescheduling and retry options for SMS messages that could not be sent successfully.
The TeleOSS solution supports centralized management of multiple Sender IDs and their association with designated operators.
The solution provides configurable Service Profiles for assigning services to users and API clients, with granular access control, routing preferences, and service-based reporting.
The solution supports mapping services and applications to specific Sender IDs based on User ID or Client ID.
The TeleOSS solution provides role- and service-based access controls to authorize or restrict SMS transmission through specific Sender IDs and services.
The solution includes a flexible, rule-based routing framework with advanced message-routing capabilities.
Message routing can be configured based on service, Sender ID, MSISDN, MSISDN prefix, operator, message type, message prefix, and predefined routing rules.
The rule-based routing engine allows administrators to dynamically create, update, and prioritize routing rules without service interruption.
The solution records service usage, Sender ID usage, routing decisions, and delivery logs, with reporting and audit interfaces for traceability and compliance.
The TeleOSS solution uses a queue-based architecture with load-balancing capabilities for efficient traffic distribution.
The solution supports First-In, First-Out (FIFO) processing for SMS transmission queues.
Authorized administrators can monitor and manage queues in real time, including pausing, stopping, resuming, and adjusting user priorities.
The solution supports service- and user-based message prioritization with configurable priority override rules.
The solution provides configurable duplicate-message controls to prevent repeated delivery to the same recipient within a defined time period.
The solution validates sender, recipient, and message content for completeness, integrity, and compliance before processing.
The solution returns clear, specific error messages and response codes for unsuccessful or invalid requests.
The TeleOSS solution supports centralized creation and management of users, roles, and user groups.
Users can send messages only through approved Sender IDs assigned to their accounts, roles, or service profiles.
The solution supports configurable filtering, selection, and sorting of displayed data according to user-defined criteria.
Authorized users and administrators can generate comprehensive summary and detailed reports for sent and received SMS traffic and Sender ID usage.
Reports can be filtered and grouped by message type.
Reports support search and filtering by unique Message ID.
Reports can be generated by service or application.
Reports provide Sender ID-based usage and traffic details.
Reports can be filtered by user account or user name.
Reports include message acceptance and submission timestamps.
Reports include network and handset delivery timestamps, where provided by the operator.
Reports support operator-wise traffic and delivery analysis.
Reports provide detailed delivery-status information.
Reports include relevant error messages and error codes for failed transactions.
The solution provides configurable real-time dashboards for operational monitoring and performance analysis.
Dashboards display throughput, CPU utilization, memory usage, disk usage, and other solution-performance indicators.
Dashboards provide service-usage metrics segmented by operator, Sender ID, user, and other configured dimensions.
The solution includes an intuitive operational dashboard with configurable real-time views.
The dashboard displays the current status and availability of solution components and services.
The dashboard presents key performance indicators, including sending speed, delivery rate, and error rate.
The dashboard displays sent, received, delivered, rejected, and failed message statistics.
The dashboard provides user-account status and activity information according to assigned access rights.
The dashboard provides real-time visibility of message queues and pending traffic.
The solution supports automatic generation and distribution of scheduled summary and detailed reports based on user-defined configurations.
Reports can be exported in standard formats, including CSV, Microsoft Excel, and PDF.
The TeleOSS solution is designed using a standardized, modular, and industry-aligned architectural framework.
The architecture supports reusability, horizontal scalability, clustering, failover, and load balancing.
The solution supports redundancy and security controls, with operating system, application, and add-on updates managed through controlled maintenance procedures.
The proposed deployment will use a stable, production-tested, and vendor-supported software release.
The solution supports configurable real-time event notifications through in-system alerts, SMS, and email.
The solution processes delivery receipts in real time and records delivery status, acknowledgement details, and timestamps for each SMS.
The GUI supports localization and can be configured for Arabic using approved translated language resources.
The standard TeleOSS deployment operates on enterprise-grade MariaDB; Oracle Database support can be evaluated as a customization subject to technical assessment.
Operational data, configurations, logs, and events are fully integrated with MariaDB in the standard solution; Oracle integration can be considered through an approved customization scope.
The solution supports reliable database and application backup and recovery procedures to maintain data integrity and business continuity.
The solution supports configurable data archiving; customer-specific archival policies, retention periods, and storage locations can be implemented through customization.
The TeleOSS solution provides standardized and well-defined integration APIs.
Comprehensive API documentation and integration guidelines will be provided for internal and third-party system interoperability.
The APIs support single SMS, bulk SMS, multi-recipient messaging, scheduled messaging, and delivery-status tracking.
The solution supports user segregation through unique credentials, API keys, and protocol-specific authentication.
The solution can integrate with HRMS platforms to synchronize employee data and organizational hierarchy through APIs, database interfaces, or approved integration methods.
The solution supports SMTP server configuration for system, user, and administrative email notifications.
The solution supports integration with HRMS, CRM, email, monitoring, and other internal systems through APIs, HTTP/HTTPS, SMPP, database interfaces, and relevant protocols.
The solution incorporates secure architecture, authentication, authorization, access controls, and protection against unauthorized access; network-level controls remain part of the customer infrastructure scope.
The solution supports encrypted communication between components using secure protocols to protect data confidentiality and integrity in transit.
SMS submissions from internal systems are supported over secure channels, including HTTPS and secured SMPP connectivity.
The solution supports configurable password complexity, minimum length, expiry, reuse restrictions, and reset policies.
The solution supports automatic session termination after a configurable period of user inactivity.
Direct data deletion is restricted through role-based authorization and controlled administrative permissions.
The solution maintains audit records of changes made to configurations and system settings.
User activities, authentication events, administrative actions, and security violations are logged with relevant timestamps and details for audit purposes.
The solution provides component-level logging with configurable log levels, including DEBUG, INFO, WARN, and ERROR, adjustable without a full system restart where supported.
Logs and metrics can be integrated with external monitoring and analytics platforms such as Elasticsearch, Grafana, or SIEM through supported APIs and connectors.
TeleOSS will provide the recommended architecture, sizing, operating systems, application and database server requirements, and test, production, DC, and DR environment specifications for VMware deployment.
TeleOSS will provide documented network and workstation prerequisites, including firewall rules, browser requirements, remote-access controls, and connectivity recommendations.
The solution can be deployed in a high-availability architecture across a primary Data Center and a secondary Disaster Recovery site.
Application-level automatic failover is supported; data continuity depends on the approved HA/DR infrastructure and synchronization design.
Real-time DC-to-DR data synchronization is handled at the database and infrastructure layer and is outside the standard TeleOSS application scope.
TeleOSS will provide a dedicated test environment configured as a functional replica of the production platform for staging and validation.
The test environment supports configurable SMSC/SMPP server and ESME/mobile-handset simulation for end-to-end SMS testing.
The proposed TeleOSS solution will be supplied as the full-featured Enterprise Edition.
The solution can be offered under a perpetual license agreement in accordance with the commercial proposal and contract terms.
A cost-effective licensing structure aligned with the required capacity, environments, and functional scope will be proposed.
TeleOSS will provide a comparison of available editions and the features included in each edition.
Relevant optional modules, add-ons, and business-enhancement features will be listed in the product datasheet and technical proposal.
Unit pricing for licenses and additional features outside the base offer will be provided in the commercial proposal.
Any additional licensing or implementation costs for HA and DR environments will be clearly stated in the commercial proposal.
TeleOSS will manage and deliver the project against an agreed execution plan, milestones, responsibilities, and timeline.
A dedicated project team with the required technical and functional expertise will be assigned throughout the project lifecycle.
CVs of all proposed project resources will be submitted as part of the project documentation.
TeleOSS will replace any assigned resource reasonably determined to be unsuitable, subject to formal notification and agreed transition arrangements.
The remote implementation will use secure access, approved communication channels, collaboration tools, and structured coordination for deployment, configuration, training, and support.
A remote-implementation plan will include identified risks, mitigation actions, escalation procedures, and continuity measures.
The project team will assess existing processes, workflows, systems, and integration requirements before finalizing the implementation design.
The implementation will follow the required phased approach, with documentation, review, approval, and sign-off at each applicable stage.
The project will commence with formal initiation, governance alignment, and a kick-off meeting.
Project governance documents, team details, and resource CVs will be submitted.
A project risk register and mitigation plan will be prepared and maintained.
A detailed implementation plan with milestones and timelines will be provided.
Infrastructure requirements and technical prerequisites will be documented before deployment.
Required functional, technical, API, operational, and project documents will be delivered.
The proposed solution architecture will be submitted for customer review and approval.
Role-based user, administrator, and technical training will be conducted.
Installation activities will include structured knowledge transfer to the customer team.
System configuration, approved customization, and development activities will be completed according to the agreed scope.
Approved third-party integrations will be implemented and validated.
User Acceptance Testing will be conducted against the approved UAT plan and acceptance criteria.
The production environment will be deployed with the approved HA design; DR backup and recovery measures will follow the agreed infrastructure scope.
A controlled pilot deployment will be completed before full production launch.
Go-Live will be executed following readiness verification and formal approval.
Post-Go-Live monitoring and stabilization support will be provided for the agreed period.
A one-year warranty will be provided in accordance with the agreed warranty terms.
Annual maintenance and technical support services will be available under the applicable support agreement.
Change management, final documentation, and formal project sign-offs will be completed at project closure.
TeleOSS will provide the software-related installation methodology and required hardware and network prerequisites for each deployment site.
Network topology, configuration, and network-level security implementation remain within the customer infrastructure scope.
TeleOSS will provide hardware and network requirement specifications, installation guidance, and deployment prerequisites.
A detailed software installation methodology document will be provided.
Installation, configuration, implementation, testing, and commissioning will be performed by qualified TeleOSS professionals.
A comprehensive implementation plan covering tasks, responsibilities, dependencies, milestones, and timelines will be submitted.
The project will be planned for completion within three months, subject to timely infrastructure readiness, access, inputs, and approvals.
TeleOSS will provide project plans, design documents, configuration records, test evidence, process documents, acceptance forms, and project-closure documentation throughout the project.
Comprehensive user manuals, operational guides, troubleshooting procedures, API documentation, and knowledge-transfer materials will be delivered.
All project documentation will follow recognized technical, project-management, and industry best-practice standards.
TeleOSS will provide vendor-authorized training, primarily through online delivery; on-site training can be arranged under the commercial proposal.
A detailed training plan will specify course objectives, outlines, materials, duration, delivery method, schedule, and location.
TeleOSS will provide the required digital materials and training environment; any on-site facilities and equipment will be arranged as agreed commercially.
Training will be conducted in a dedicated environment separated from the testing and production platforms.
Training will cover installation, administration, operation, monitoring, troubleshooting, configuration, customization, development, and maintenance for relevant user roles.
Qualified instructors will be assigned, and their CVs and applicable certifications will be provided.
Online-training costs will follow the commercial proposal; travel, accommodation, catering, and related on-site expenses will be charged separately where applicable.
System-administrator training for ten participants will cover installation, customization, deployment, maintenance, archiving, load balancing, backup, restoration, troubleshooting, and reporting.
The customer team will be actively involved in implementation, configuration, testing, and installation activities to facilitate practical knowledge transfer.
TeleOSS will provide recorded implementation and installation guidance videos for agreed procedures.
TeleOSS will submit a detailed User Acceptance Testing plan and acceptance-test procedures.
The acceptance-test procedures will cover all contracted features, functions, integrations, and applicable non-functional requirements.
The acceptance-test procedures will be submitted for approval at least two weeks before the planned testing date.
Load testing will include full-load scenarios using supported simulators to validate throughput, stability, and performance.
A one-year warranty will commence after successful Post-Go-Live monitoring, formal acceptance, and completion of the agreed sign-off process.
Warranty inclusions, exclusions, coverage conditions, and support responsibilities will be clearly stated in the warranty and SLA documentation.
Standard support will follow the agreed SLA working hours, with 24/7 emergency escalation available during pilot, warranty, and post-warranty periods.
Annual maintenance services will be available under an annual or multi-year contract after completion of the mandatory one-year warranty period.
Annual maintenance will include operational support, preventive and corrective maintenance, and emergency assistance as defined in the SLA.
Support will include documentation, email and telephone assistance, patches, applicable upgrades, and expert resolution of software-related issues, subject to the SLA.
TeleOSS will provide support options, service levels, included services, ticket priorities, response times, and support-tool details in the SLA.
The SLA will define available support levels, response and resolution targets, service coverage, escalation paths, and ticket-management platforms.
The financial proposal will include three years of annual technical support and maintenance pricing.
Authorized customer users will receive access to the applicable technical-support channels and available knowledge resources.
Access to a ticketing system or equivalent technical-support mechanism will be provided under the agreed support plan.
Customers can contact the technical-support team for product guidance, troubleshooting, and issue resolution.
Technical manuals, FAQs, tutorials, and relevant articles will be shared through approved channels such as email, support portal, or project repository.
Provided technical documents will be available in downloadable or printable formats for customer use.
Technical support will be available during official working hours, with priorities and escalation arrangements defined in the SLA.
Estimated support-subscription renewal costs for one-, two-, and three-year periods will be provided in the commercial proposal.